Leading a Business in Anxious Times

This course introduces Systems-Based Leadership® to leaders, coaches and consultants working in or with organizations. An eight-month course, it provides a practical approach to leading by addressing the most challenging of all leadership skills, managing oneself in relationship systems, also known as the “politics” unique to every organization.

Systems-Based Leadership is an application of “Bowen theory”, a theory of human behavior long used in the mental health field to guide family therapists. The theory reveals clearly the interdependence of individuals and groups within an organization, and the patterns of functioning that generally operate outside of our awareness. Participants will learn a new way to “see” relationships within and among individuals, their department, business unit and entire organization. Using a fresh, broader view of the organization, Systems-based Leadership is an approach to leading that enables leaders at all levels of the enterprise to improve their performance around inspiring innovation and leading change, improving quality, and bolstering customer, client, and employee engagement and satisfaction.

Who should attend?

Challenges facing businesses today require exceptional leadership throughout the organization, from the C-Suite, to department managers and unit managers, to supervisors and team leaders. Businesses large and small are fighting to survive and thrive in the harshest of business climates today. Besieged by the consequences of the worst pandemic in a hundred years, organizations are faced with loss all around them. Cut-backs in revenues that lead to reducing the workforce, back ordered parts from vendors, resulting in shortages of inventories, fixed overhead costs that are unsustainable and many more such issues need to be addressed. All have a significant impact on the organization’s human capital.

The next few years will be a rebuilding phase as strategic board members and dedicated CEOs seek to create innovative processes, products, services, and educational opportunities to assure stability and secure a real future for their companies. They will need leaders with maturity and energy; individuals who have vision, a leadership presence that inspires confidence, and energizes the organization throughout. Most important, leaders at all levels must learn to manage their own anxiety and reactivity, so as to avoid amplifying and spreading anxiety across their organizations. This course will help leaders in achieving those goals.

Eight 90-minute class meetings will be held to learn the basic concepts of Systems-Based Leadership described in the book Leading a Business in Anxious Times: A Systems Approach to Becoming More Effective in the Workplace by Leslie Ann Fox and Katharine Gratwick Baker.

The book is included in the price or the program and will be sent to you after registration. Please be sure to enter on the registration form your mailing addresswhere you want the book sent.

Individual Coaching: Four one-hour individual coaching sessions via zoom with a CFC faculty member, by appointment

Class size Limited to 10


16 CEUs (for attendance at 8 class meetings of 1.5 hours each, and 4 one-hour individual coaching sessions)


Leslie Ann Fox, MA, RHIA, FAHIMALeslie Ann Fox, MA, RHIA, FAHIMA is an entrepreneur and practitioner of Systems-Based Leadership, the application of Bowen theory in organizations. She joined the faculty of Center for Family Consultation in 2007 and is a member of the Executive Committee. Leslie was also co-founder and CEO of Care Communications, Inc., a health information firm that provided services to hundreds of hospitals throughout the United States from 1976 to 2015.

As a CEO and business consultant, Leslie has been a pioneer in applying Bowen theory in businesses and in non-profit organizations, starting with her own business and professional association. She developed her first systems-based leadership training program in 2004 and continues to teach these ideas in seminars, webinars, and conferences. In 2009 she co-authored with Katharine Baker Leading a Business in Anxious Times: A Systems Approach to Becoming More Effective in the Workplace. This book describes the application of Bowen theory in workplace terms, presents seven case studies of leaders who have used a systems approach to leadership in business, and provides questions and tools for self-reflection. More information about the book can be found at www.leadingabusinessinanxioustimes.com.

Leslie earned a Bachelor of Science degree in medical records administration in 1968 at the University of Illinois, and a Master of Arts degree in professional studies, with a concentration in the application of Bowen theory to organizations, from DePaul University in Chicago in 1992. She is a Fellow of the American Health Information Management Association (AHIMA).


Patty T. Sheridan, MBA, RHIA, FAHIMAPatty T. Sheridan, MBA, RHIA, FAHIMA is a health information executive and leadership facilitator and coach. Patty helps organizations and individuals think about business strategy, leading change, managing self, succession planning, and adaptive organizational challenges. She applies Bowen Theory and adaptive leadership frameworks to liberate the human potential and build leadership capacity in teams and individuals.

Patty has held executive positions at Ciox Health, Care Communications, and AHIMA and is currently a faculty member for the Center for Family Consultation where she focuses on the application of Bowen Theory to leadership development.

She is a member of the AHIMA Foundation Board of Directors, and a member of the University of Pittsburgh School of Health and Rehabilitation Sciences Health Information Management Undergraduate Advisory Committee. Patty is a Past Chair of AHIMA, NYHIMA and Resurrection University. Patty is a fellow of AHIMA and the recipient of AHIMA’s Distinguished Member Award and the Illinois Health Information Management Association’s Professional Achievement Award. She is a speaker and author on the topics of Bowen Theory; Adaptive Leadership; and health information management.

For further information:

Send email to info@centerforfamilyconsultation.net, Leslie Fox or Patty Sheridan.